Peppies · Account

Delete your account.

You can delete your Peppies account yourself, at any time, without contacting us. Deletion is permanent and cannot be undone. If you also hold a provider profile, see Providers below: it is a separate record and is removed separately.

How to delete your account

  1. Sign in at peppies.eu/profile.html
  2. Open the Profile tab
  3. Under Account control, choose Delete account
  4. Confirm when asked

Go to your profile

Your account and its data are deleted from our servers at that point. There is no waiting period and no request to review.

Providers: clinicians, experts and coaches

A provider profile is a separate record from your Peppies account. Deleting your Peppies account above does not remove it.

To have a provider profile removed, write to [email protected] from the address on the profile. We verify that you are the profile holder and remove it, and we confirm by reply. Self-service removal for provider profiles is being built; this page will be updated the moment it is live.

What is deleted

Blood report copies live only on your device. Deleting the app, or using its wipe control, removes them. They are never stored on our servers.

What we keep, and why

Records we are legally required to retain, such as invoices and order or tax records, are kept for the statutory retention period, disconnected from your deleted account identity, and then erased.

If you cannot sign in

If you have lost access to the email address on your account and cannot sign in, write to [email protected] with the subject “Account deletion request”. We will verify your identity and delete the account for you.

This is a fallback for people who cannot reach the sign-in page. It is not required, and it is not the normal route.

Questions before you delete? [email protected]. This page satisfies the account-deletion disclosure required by Google Play and Apple App Store policies.